New EV Owners Are Less Satisfied With Their Home Charging Experience, Tesla Leads the Way
16 Mar 2023, 18:17 UTC · By: Cristian Agatie / JD Power study shows that home charging experience has declined from last year, an important factor being limited charging education
Charging an EV in the U.S. Is Not As Satisfactory as It Was Last Year, Study Finds
17 Aug 2022, 14:42 UTC · By: Sebastian Toma / According to a JD Power survey, Tesla's Supercharger network is the best in the U.S. at customer satisfaction. This might change when others will use it
Carmakers Stink at Making Mobile Apps and the Situation Is Getting Worse
14 Feb 2022, 16:18 UTC · By: Cristian Agatie / A J.D. Power survey shows that drivers flag the mobile apps offered by carmakers as difficult to use, with the situation becoming worse from last year
Chevrolet Bolt Is the King of Residual Value in a J.D. Power Study Despite Being Toast
8 Feb 2022, 10:39 UTC · By: Cristian Agatie / J.D. Power released its 2022 Canada ALG Residual Value Awards with a huge surprise after the defunct Chevrolet Bolt won the title in the mass-market EV segment
2022 J.D. Power EV Study Shows Owners Are Plenty Satisfied With Their Electric Vehicles
28 Jan 2022, 14:34 UTC · By: Cristian Agatie / Despite the many problems shared online, electric vehicles offer a high level of satisfaction to their owners, especially when they wear a Tesla badge
Tesla Bombs in Its First J.D. Power Quality Study
25 Jun 2020, 03:58 UTC · By: Elena Gorgan / 2020 J.D. Power Initial Quality Study (IQS) includes Tesla for the first time but not ranked against other carmakers. Still, the results are poor
Lexus Earns Another J.D. Power Distinction, This One Is For Customer Service
17 Mar 2017, 09:13 UTC · By: Sebastian Toma / Lexus has managed to earn another distinction from J.D. Power. This time, the Japanese brand is acknowledged for its customer service. It had the highest score
Ford Celebrates F-150' Dependability Award From J.D. Power, Praises Itself
23 Feb 2017, 15:53 UTC · By: Sebastian Toma / J.D. Power published its yearly dependability report, and the Ford F-150 got a distinction in its category. The Blue Oval is enthusiastic for the result
Lexus Is Most Dependable Brand For Fifth Consecutive Year In J.D. Power Study
22 Feb 2017, 17:15 UTC · By: Sebastian Toma / Lexus has become the USA's most dependable brand in the latest J.D. Power Study. Porsche tied it in first place. Fiat was in the last position
Porsche Secures First Place in the 2016 J.D. Power Customer Satisfaction
27 Jul 2016, 16:33 UTC · By: Sebastian Toma / The 2016 edition of the JD Power APEAL study has revealed the fact that Porsche has the most satisfied customers. It only inquires on recently purchased cars
Lexus Navigation Systems Suffer Glitch After Update, Might Require A Recall
8 Jun 2016, 08:11 UTC · By: Sebastian Toma / Lexus has started looking for solutions for their navigation systems, as users have reported glitches. The automaker might have to make a recall to fix them
JD Power Gets Acquired by London-Based Buyout Firm for $1.1 Billion
17 Apr 2016, 11:59 UTC · By: Sebastian Toma / The famous rating company J.D. Power will switch owners this year, as it has been purchased by a buyout firm called XIO Group. Regulators must approve the sale
Many Drivers Don't Use the Head-up Display or Automated Parking Systems, Study Finds
26 Aug 2015, 09:15 UTC · By: Tudor Rus / A new study from J.D. Power suggests that automakers are investing a lot of money into technologies that a large number of drivers aren’t using
Fiat Gets Shameful 'F' In 2014 J.D. Power Study, Porsche Leads
20 Jun 2014, 09:57 UTC · By: Mircea Panait / The 2014 J.D. Power Initial Quality study polled 86,000 car buyers about any kind of issue experienced with their all-new vehicles in the first 90 days of ownership. Surprisingly enough, Fiat was th...
Cadillac and Buick Top J.D. Power Customer Satisfaction Study
10 Apr 2014, 08:58 UTC · By: Mircea Panait / General Motors hit it big with the latest customer satisfaction J.D. Power study, Cadillac getting the highest rating among luxury brands, while Buick topped the mass market brands category. The 201...
GM Wins Eight Awards in J.D. Power Dependability Study
13 Feb 2014, 10:26 UTC · By: Ciprian Florea / Eight GM-built cars and trucks have won their respective categories in J.D. Power’s 2014 Vehicle Dependability Study. This year’s study, which tracked 2011 model year vehicles in the thi...
Mercedes-Benz UK Rates Highest Ever in JD Power Dealer Satisfaction Survey
23 Aug 2013, 14:11 UTC · By: Alex Oagana / The almost meaningless JD Power Surveys are starting to look better and better for Mercedes-Benz, as the Germans hit a new high in a dealership satisfaction survey that took place in the UK. Aft...
Lexus RX 450h Is the Most Satisfying Large SUV to Own, says JD Power
29 May 2013, 12:53 UTC · By: Ciprian Florea / The 2013 JD Power Vehicle Ownership Satisfaction Study has revealed that the Lexus RX 450h is the UK’s most satisfying large SUV to won and run. According to the influential study, which fo...
Honda, the Winner in Customer Retention
21 Nov 2012, 14:06 UTC · By: Alex Tudorache / A recent survey carried out by J.D Power shows that 64.7% of Honda buyers come back to there marque when it comes to getting a new car. This means that Toyota isn't the leader anymore, but it s...
Cadillac Awarded by J.D. Power for Customer Service in 2012
15 Mar 2012, 10:57 UTC · By: Mihnea Radu / Cadillac was named today as a 2012 Customer Service Champion at the J.D. Power and Associates Customer Service Roundtable in Orlando, Florida. The evaluation covered some 20 industries in America, a...