Photo: Lexus
Global research giant Ipsos has released its ninth Quality Awards for Product Quality, a benchmark conducted over a 12-month period on more than 10,000 passenger and light commercial vehicles.
Conducted between January and December 2012 on 19 manufacturers, the latest survey showed that the Lexus IS registered the least amount of problems, with only 11 per 100 vehicles. Other top manufacturers include Toyota, Mazda, Audi and Chevrolet.
“There is no clear dominance by one brand across the categories.” Mercedes-Benz wins Gold for best local plant, Lexus for best premium brand and Mazda for best volume brand. This is great for the automotive industry and re-introduces some new competition. Some of the other brands have caught up to the traditional benchmarks in product quality and this bodes well for the industry as well as the consumer,” says Patrick Busschau, Automotive Business Unit Director at Ipsos.
The biggest problems that participants complained are the level of noises, like squeaks and rattles their vehicles developed in the first three months after purchase.
Check the full results in the photo bellow.
“There is no clear dominance by one brand across the categories.” Mercedes-Benz wins Gold for best local plant, Lexus for best premium brand and Mazda for best volume brand. This is great for the automotive industry and re-introduces some new competition. Some of the other brands have caught up to the traditional benchmarks in product quality and this bodes well for the industry as well as the consumer,” says Patrick Busschau, Automotive Business Unit Director at Ipsos.
The biggest problems that participants complained are the level of noises, like squeaks and rattles their vehicles developed in the first three months after purchase.
Check the full results in the photo bellow.
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