Photo: TimDOES | X
Tesla has a funny approach when it comes to informing its customers. But it's not them to blame, it's the National Highway Traffic Safety Administration. Even though the carmaker might easily be tagged as the champion of digitalization in the car industry, it had to send paper letters to customers to let them know about the completion of the latest over-the-air update.
The owners of the Tesla cars who have received paper letters from the carmaker posted photos of them on social media to poke fun at the situation. They find it both amusing and revolting that anyone in the world would still use paper letters in 2024, let alone Tesla, the leading carmaker when it comes to digitalization.
The update focused on a recall issued by the National Highway Traffic Safety Administration (NHTSA) with reference to the font size of three icons on the infotainment display, which was too small for drivers to read. The issue affected over two million cars, with the newly launched Cybertruck being on the list.
This means that all Tesla cars made between 2012 and 2023 were subject to the recall issued by the NHTSA with a major delay, even though the defect has been there for over a decade.
The problem was not fixed by an actual visit to the dealership or service, as recalls are usually solved, but through a software update that made the font big enough for the drivers to read the icons properly.
As strange as paper letters may sound in 2024, Tesla had to send them because the NHTSA wants carmakers to inform car owners in this manner. However, the software update was completed long before the owners of the cars received the letters in their mailboxes. This means that sending letters is just a waste of time and money.
Owners also received letters from the NHTSA to inform them about the update, which prompted them to poke fun at the situation.
"Huge thanks to NHTSA for wasting all this paper to tell me: my vehicles have been recalled, they are already fixed, there is nothing for me to do," TimDOES posted on X.
"Do I need to return the recall letter back to NHTSA since my Tesla car was already fixed? They can use the letter for the next recall," TeslaXCharge comments.
"Absolutely insane that the NHTSA makes Tesla pay millions of dollars to send this letter out to all 2021-2023 Tesla owners," Yes Calendar complains on X.
"Dear Federal Government, please update your archaic vehicle safety regulations," USAF Vet suggests.
"My Tesla recalled. And fixed while I slept, so glad that the NHTSA made them send me a letter," James jokes on social media.
The update focused on a recall issued by the National Highway Traffic Safety Administration (NHTSA) with reference to the font size of three icons on the infotainment display, which was too small for drivers to read. The issue affected over two million cars, with the newly launched Cybertruck being on the list.
This means that all Tesla cars made between 2012 and 2023 were subject to the recall issued by the NHTSA with a major delay, even though the defect has been there for over a decade.
The problem was not fixed by an actual visit to the dealership or service, as recalls are usually solved, but through a software update that made the font big enough for the drivers to read the icons properly.
As strange as paper letters may sound in 2024, Tesla had to send them because the NHTSA wants carmakers to inform car owners in this manner. However, the software update was completed long before the owners of the cars received the letters in their mailboxes. This means that sending letters is just a waste of time and money.
Owners also received letters from the NHTSA to inform them about the update, which prompted them to poke fun at the situation.
"Huge thanks to NHTSA for wasting all this paper to tell me: my vehicles have been recalled, they are already fixed, there is nothing for me to do," TimDOES posted on X.
"Do I need to return the recall letter back to NHTSA since my Tesla car was already fixed? They can use the letter for the next recall," TeslaXCharge comments.
"Absolutely insane that the NHTSA makes Tesla pay millions of dollars to send this letter out to all 2021-2023 Tesla owners," Yes Calendar complains on X.
"Dear Federal Government, please update your archaic vehicle safety regulations," USAF Vet suggests.
"My Tesla recalled. And fixed while I slept, so glad that the NHTSA made them send me a letter," James jokes on social media.
My Tesla recalled... And fixed while I slept, so glad that NHTSA made them send me a letter. pic.twitter.com/vVKA307AxS
— James @ MasterPhoton (@TheMasterPhoton) February 14, 2024
Absolutely insane that the NHTSA makes Tesla pay MILLIONS of dollars to send this letter out to all 2012-2023 Tesla owners. pic.twitter.com/KTAMaVrhWH
— TesCalendar ⚡️ (@TesCalendar1) February 12, 2024
Google News