Photo: JLR
The Jaguar Land Rover workshops are going through a massive parts shortage. Thousands of cars are simply stuck, waiting to be fixed. The issue that is seriously impacting both dealers and customers has been caused by the new distribution strategy and change of suppliers.
First, it was the pandemic. Then, carmakers had to deal with the chip shortage. And it seems they are going from one crisis to another. Now, former Jaguar Land Rover/current JLR workshops are at a "breaking point" due to a parts shortage. Thousands of cars are simply stuck in shops waiting for components, while the company is trying to compensate the deficiency by offering customers courtesy cars. But they are running out of those as well.
A total of around 10,000 cars in the United Kingdom are affected. 5,000 of the JLR cars waiting for parts are off the road and unable to move without the components they are waiting for. The other 5,000 are still on the road but in bad need of parts as well.
According to a UK client care director of JLR, Andrew Woolliscroft, who spoke to dealerships' representatives at the British Moto Museum during a network summit earlier this month, the Range Rover Velar and Land Rover Discovery are reportedly two of the affected models.
The issue is caused by the company’s latest parts manufacturing facility, Mercia Park, which is the result of condensing 18 warehouses to a one-million square-foot site.
"Mercia is a bottleneck and we have a backlog of orders," Woollisscroft told at the summit. Over there, there are 80 lorries waiting to unload. The backlog is in the packing department. The parts are there but are yet unboxed. The situation almost stopped workshops from being able to operate.
Furthermore, JRL has been changing suppliers and it is obvious that the switch is not going according to plan. There are customers who have their cars stuck at dealers for over four months.
In a statement for Autocar, Jaguar Land Rover explained that the company is streaming distribution from multiple locations to one global super center. The transition has caused temporary delays to the delivery of parts to the retailers. The company is making efforts to return the service to normal.
According to Car Dealer Magazine, Wolliscroft says that the situation is a "mess" and tagged it as "unacceptable." But it will take another six weeks before distribution will return to a pace close to normal. Meanwhile, JLR is running out of space to park the cars that need to be fixed while customers are “unhappy.” The brand representatives say that the UK market is the number one priority for finding a way out of the predicament.
It seems that 2023 has been a year of change for the carmaker. Back in July, they kicked of the rebranding procedure, switching from Jaguar Land Rover to JLR and coming up with a new logo.
The change in the distribution strategy that has caused the massive bottleneck and the change of suppliers are part of the transformation.
A total of around 10,000 cars in the United Kingdom are affected. 5,000 of the JLR cars waiting for parts are off the road and unable to move without the components they are waiting for. The other 5,000 are still on the road but in bad need of parts as well.
According to a UK client care director of JLR, Andrew Woolliscroft, who spoke to dealerships' representatives at the British Moto Museum during a network summit earlier this month, the Range Rover Velar and Land Rover Discovery are reportedly two of the affected models.
The issue is caused by the company’s latest parts manufacturing facility, Mercia Park, which is the result of condensing 18 warehouses to a one-million square-foot site.
"Mercia is a bottleneck and we have a backlog of orders," Woollisscroft told at the summit. Over there, there are 80 lorries waiting to unload. The backlog is in the packing department. The parts are there but are yet unboxed. The situation almost stopped workshops from being able to operate.
Furthermore, JRL has been changing suppliers and it is obvious that the switch is not going according to plan. There are customers who have their cars stuck at dealers for over four months.
In a statement for Autocar, Jaguar Land Rover explained that the company is streaming distribution from multiple locations to one global super center. The transition has caused temporary delays to the delivery of parts to the retailers. The company is making efforts to return the service to normal.
According to Car Dealer Magazine, Wolliscroft says that the situation is a "mess" and tagged it as "unacceptable." But it will take another six weeks before distribution will return to a pace close to normal. Meanwhile, JLR is running out of space to park the cars that need to be fixed while customers are “unhappy.” The brand representatives say that the UK market is the number one priority for finding a way out of the predicament.
It seems that 2023 has been a year of change for the carmaker. Back in July, they kicked of the rebranding procedure, switching from Jaguar Land Rover to JLR and coming up with a new logo.
The change in the distribution strategy that has caused the massive bottleneck and the change of suppliers are part of the transformation.
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