Photo: M5board.com
Usually when people take their cars back to the dealership to fix a thing or two they don’t expect it to come out worse than when it went in. And yet, sometimes such things happen but what we’re about to show you, will definitely top any bad experience you ever had with a local dealer.
One unfortunate BMW M5 owner noticed that his car wasn’t performing as it should’ve. Looking through his iDrive menu, he found that his drivetrain was malfunctioning and required a trip to the nearest service. After the local dealer offered to replace the DSC module to fix the problem, our good man left his car into their ‘trusted’ hands and started waiting for them to call back, saying that everything’s fine now.
Well, when that call came, what he got was definitely not what he expected. After waiting for 6 weeks to pick it up, he was stunned to find out that while his car was in service it was hit by what the dealer called ‘a stray bullet’.
The C-pillar was now sporting a nice bullet hole, close to the rear window. However, this was a rather special bullet if we’re to believe what the company’s representatives say. That’s because the boot lid spoiler also seemed to be affected by it, since it was now missing a bit of its right side, just where it meets the rear right fender.
Considering the amount of videos showing Arab people shooting their AK-47s in the air every time they celebrate something, the claim seems plausible but it doesn’t explain the damage inflicted on the rear spoiler.
After writing a couple of angry letters to BMW Middle East and the BMW Group in Germany, our good man had his car replaced completely, especially since his old one had just 8,043 km (5,000 miles) on the clock and was already having problems with the drivetrain.
Now, he’s a happy M5 owner again, the only drawback being the fact that he now has to go through the break-in period once again. Well, at least he got a new car out of this whole ordeal!
Well, when that call came, what he got was definitely not what he expected. After waiting for 6 weeks to pick it up, he was stunned to find out that while his car was in service it was hit by what the dealer called ‘a stray bullet’.
The C-pillar was now sporting a nice bullet hole, close to the rear window. However, this was a rather special bullet if we’re to believe what the company’s representatives say. That’s because the boot lid spoiler also seemed to be affected by it, since it was now missing a bit of its right side, just where it meets the rear right fender.
Considering the amount of videos showing Arab people shooting their AK-47s in the air every time they celebrate something, the claim seems plausible but it doesn’t explain the damage inflicted on the rear spoiler.
What was the dealer’s reaction?
According to the owner, the initial reaction of the dealer was to offer to fix the car for free. On top of that they also tried to persuade him with a free phone cradle and some detailing sessions but, as you probably guessed, that was definitely not a reasonable deal.After writing a couple of angry letters to BMW Middle East and the BMW Group in Germany, our good man had his car replaced completely, especially since his old one had just 8,043 km (5,000 miles) on the clock and was already having problems with the drivetrain.
Now, he’s a happy M5 owner again, the only drawback being the fact that he now has to go through the break-in period once again. Well, at least he got a new car out of this whole ordeal!
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