Photo: Volkswagen
After selling thousands of pre-production cars to the public, Volkswagen is in hot waters again, this time for a recall. More to the point, 1,620 examples of the Golf R, Audi A3 sedan and cabriolet, TT coupe and roadster from the 2018 model year are being called back over a fire hazard.
The culprit is the fuel line guide sleeve, a connector that “may not be securely attached to the fuel supply line” according to the notice sent by the Volkswagen Group to the National Highway Traffic Safety Administration. If the line opens at the connector, fuel will inevitably leak into the engine compartment, thus resulting in spontaneous combustion in the presence of an ignition source.
Dealers are instructed to “inspect the affected fuel line connection” and to perform a tension test to assure secure locking. According to Volkswagen, 516 examples of the Golf R are affected while Audi has 820 A3 sedans, 105 A3 cabriolets, 128 TT coupes, and 51 TT roadsters to repair.
Guess what? Owners of these vehicles should expect to hear from Volkswagen and Audi in February 2019. It appears that Wolfsburg hasn’t learned a thing from the Dieselgate fiasco, leaving things to work themselves out for as long as possible. When the notice does arrive by first-class mail, the owners are advised to book an appointment so that the service technicians can work their magic.
Both companies urge owners to contact the nearest authorized dealer if fuel odor is noticeable in the vehicle. Now here’s something interesting in regard to this recall, found in the Claim Entry Instructions document. More to the point, there’s a line that reads “do not claim vehicle wash or loaner vehicle under this action.”
Truth be told, the fix shouldn’t take more than half an hour, an hour tops. But if it so happens that the car needs to stay overnight at the dealership, a loaner would’ve been nice from the automaker’s part.
As ever, customer service is something that both Volkswagen and Audi haven’t got around as far as the U.S. market is concerned. Even in Europe, both companies have a reputation for being awful in terms of after-sales services.
Dealers are instructed to “inspect the affected fuel line connection” and to perform a tension test to assure secure locking. According to Volkswagen, 516 examples of the Golf R are affected while Audi has 820 A3 sedans, 105 A3 cabriolets, 128 TT coupes, and 51 TT roadsters to repair.
Guess what? Owners of these vehicles should expect to hear from Volkswagen and Audi in February 2019. It appears that Wolfsburg hasn’t learned a thing from the Dieselgate fiasco, leaving things to work themselves out for as long as possible. When the notice does arrive by first-class mail, the owners are advised to book an appointment so that the service technicians can work their magic.
Both companies urge owners to contact the nearest authorized dealer if fuel odor is noticeable in the vehicle. Now here’s something interesting in regard to this recall, found in the Claim Entry Instructions document. More to the point, there’s a line that reads “do not claim vehicle wash or loaner vehicle under this action.”
Truth be told, the fix shouldn’t take more than half an hour, an hour tops. But if it so happens that the car needs to stay overnight at the dealership, a loaner would’ve been nice from the automaker’s part.
As ever, customer service is something that both Volkswagen and Audi haven’t got around as far as the U.S. market is concerned. Even in Europe, both companies have a reputation for being awful in terms of after-sales services.
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