Suzuki Announces 100 Master Technician Programme Graduates

The British division of Suzuki announced there are more than 100 graduates of the company’s Master Technician Programme that are now ready to work in dealer service centres across the country.The Master Technician has been officially recognised by the Institute of the Motor Industry (IMI) with its Quality Assured Award.

All new technicians joining Suzuki dealerships register for the New Dealer Technician Course (NDT), the first step towards achieving the Accredited, Senior and ultimately Master Technician qualifications.

“The training is designed to be flexible as well as thorough,” said James Richardson, Suzuki National AfterSales Manager. “Our technicians are able to access their training modules on-line at any time using their individual web ID.”

“Each level is divided into different subject modules, all of which require an 80 per cent pass mark before the technician can move up to the next stage. Passes remain valid only for a set period of time, which encourages momentum in the technicians’ study and steady progress,” he added.

A further 144 technicians are currently working through the Master Technician modules, forming part of Suzuki’s national training strategy that was first introduced in 2002 and is supported with a comprehensive e-learning format since 2006.

“Having technicians with the finest skills and experience and specific, detailed knowledge of the Suzuki model range means our customers can be confident of receiving professional, prompt and ‘right-first-time’ service,” Richardson explained. “And the more men and women who come through the Suzuki training process, the better we will be able to strengthen our customer relationships and deliver on our after sales targets.”