Photo: Bogdan Popa/autoevolution/Samsung
Samsung started shipping the Galaxy S24 series a few days ago, but the first issues in the Android Auto world have already been reported. The Galaxy S24 seems no different from its predecessors from an Android Auto reliability perspective, as all the previous Galaxy S models encountered similar problems.
However, the South Korean company says the connection issues are limited to Volkswagen, Skoda, and SEAT vehicles.
The phone maker released an advisory on the connection issues, explaining that Volkswagen has already released a firmware update that addresses this behavior.
Samsung says the bug is caused by a hotspot connection between Volkswagen and Android phones. A change introduced in Android 11 produced the error, which explains why the latest-generations Galaxy S models have all encountered similar problems. Samsung explains that the change updates how IP addresses for hotspots are assigned, eventually making it impossible for an Android device to connect to a vehicle.
Volkswagen resolved the error with a firmware update, and the phone maker tells Galaxy S24 customers to contact the nearest dealership for additional information.
Meanwhile, there are a few troubleshooting steps you can try, including checking your car's settings, changing the USB cable (a bad cable can also prevent the Galaxy S24 from connecting to the head unit), and double-checking that your phone has the right settings. However, the Galaxy S24 should run Android Auto out of the box without further configuration, especially as the app is now pre-loaded with the operating system.
The experience should be plug-and-play, so once you connect the mobile device to the vehicle, Android Auto should load and display the on-screen instructions to help complete the initial setup.
The Galaxy S24 is Samsung's latest-generation flagship, with the price tag exceeding the $1K threshold. It's why customers expect flawless performance, including in the car, where everything must work properly to avoid additional distractions. It's probably the reason Samsung has come up with this advisory, as the South Korean company has previously remained tight-lipped on issues encountered by Galaxy S owners on Android Auto.
The generic workarounds and Samsung's other recommendations are your best options if you encounter connection problems in a non-Volkswagen vehicle. Android Auto users struggling with connectivity glitches on previous Galaxy S models have tried everything from clearing the cache and the data to resetting the mobile device and the infotainment system. Nothing brought Android Auto back to working condition, though the results were mixed.
The Galaxy S24 connection problems seem to affect mainly Android Auto wireless users. Wired connections work correctly, though similar struggles might be encountered in Volkswagen cars. If the wired connection works correctly, you can continue using it until your carmaker ships a firmware update to resolve the issue detailed by Samsung in the advisory.
The phone maker released an advisory on the connection issues, explaining that Volkswagen has already released a firmware update that addresses this behavior.
Samsung says the bug is caused by a hotspot connection between Volkswagen and Android phones. A change introduced in Android 11 produced the error, which explains why the latest-generations Galaxy S models have all encountered similar problems. Samsung explains that the change updates how IP addresses for hotspots are assigned, eventually making it impossible for an Android device to connect to a vehicle.
Volkswagen resolved the error with a firmware update, and the phone maker tells Galaxy S24 customers to contact the nearest dealership for additional information.
Meanwhile, there are a few troubleshooting steps you can try, including checking your car's settings, changing the USB cable (a bad cable can also prevent the Galaxy S24 from connecting to the head unit), and double-checking that your phone has the right settings. However, the Galaxy S24 should run Android Auto out of the box without further configuration, especially as the app is now pre-loaded with the operating system.
The experience should be plug-and-play, so once you connect the mobile device to the vehicle, Android Auto should load and display the on-screen instructions to help complete the initial setup.
The Galaxy S24 is Samsung's latest-generation flagship, with the price tag exceeding the $1K threshold. It's why customers expect flawless performance, including in the car, where everything must work properly to avoid additional distractions. It's probably the reason Samsung has come up with this advisory, as the South Korean company has previously remained tight-lipped on issues encountered by Galaxy S owners on Android Auto.
The generic workarounds and Samsung's other recommendations are your best options if you encounter connection problems in a non-Volkswagen vehicle. Android Auto users struggling with connectivity glitches on previous Galaxy S models have tried everything from clearing the cache and the data to resetting the mobile device and the infotainment system. Nothing brought Android Auto back to working condition, though the results were mixed.
The Galaxy S24 connection problems seem to affect mainly Android Auto wireless users. Wired connections work correctly, though similar struggles might be encountered in Volkswagen cars. If the wired connection works correctly, you can continue using it until your carmaker ships a firmware update to resolve the issue detailed by Samsung in the advisory.
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