autoevolution

Porsche Tops JD Power Dependability Study

The auto industry seems to be heading into the right direction, as a J.D. Power Vehicle Dependability Study shows that 25 of 36 vehicle brands have improved in long-term dependability in 2010 as compared to their performance in 2009.

The study also showed that companies which performed very well in long-term dependability in 2010 are avoided by consumers due to the lack of trust. Among brands included in VDS, Cadillac, Ford, Hyundai, Lincoln and Mercury have the greatest lags between dependability performance and consumer perception.

"Producing vehicles with world-class quality is just part of the battle for automakers; convincing consumers to believe in their quality is equally as important,"
said David Sargent, vice president of automotive research at J.D. Power and Associates. "It takes considerable time to positively change consumer perceptions of quality and dependability-sometimes a decade or more-so it is vital for manufacturers to continually improve quality and also to convince consumers of these gains."

Some of the ways car manufacturers can reinforce perceptions of high quality include:
  • providing extended warranties, which demonstrates a brand's faith in its products;
  • incorporating features, materials and finishes in vehicles that have a rich feel;
  • ensuring that new models launch with better quality than their predecessors.

Porsche is the leader of the 2010 rankings, while Lincoln improved by six positions from 2009 to follow Porsche in the nameplate rankings. Rounding out the top five nameplates are Buick, Lexus and Mercury. In addition, seven of the 10 models with the lowest incidence of problems in the industry are from Ford and General Motors, including the 2007 model-year Buick Lacrosse, Buick Lucerne, Cadillac DTS, Ford Five Hundred, Lincoln MKZ, Mercury Milan, and Mercury Montego.

"The improvements in long-term dependability and component replacement rates are good news for both consumers and manufacturers,
" said Sargent. "Manufacturers benefit from lower warranty expenses, while consumers incur lower maintenance and repair costs, as well as less inconvenience."

 
 
 
 
 

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