Toyota Expands Additional Services Nationwide

After late last week Japanese carmaker Toyota announced it will be providing additional services to Toyota and Lexus customers in New York affected by the recalls (sticking accelerator pedals, floor mat pedal entrapment, anti-lock brake system software updates, and Tacoma front drive shaft inspection), the manufacturer announced it will be extending the program to a national level..

 The new services, agreed upon at the request of the Attorney General of New York offered for customers are the following:

• expediting scheduling of the repair.
• pick up and return of the vehicle by a dealership representative.
• driving the customer to the dealership or to his or her place of work.
• providing other alternate transportation for the customer or taxi reimbursement for the reasonable period that the customer is unable or unwilling to use his or her car

"Our 172,000 team members and dealers across North America are continuing to go above and beyond to ensure the safety and satisfaction of all of our customers," Jim Lentz, Toyota CEO said in a statement.

"Everyone at Toyota is focused on making the recent recalls as simple and trouble-free as possible for our customers, with dealers across the country making extraordinary efforts to take care of Toyota owners."

“We are doing everything we can, as fast as we can, to make things right for our customers.”

According to Toyota, the services come free of charge and are separate from the stipends of $7,500 to $75,000 already granted to dealers for the recall.