Toyota Offers Additional Services for New York Customers

After this week's Congressional hearings failed to shed any clear light on the massive Toyota recall, the Japanese carmaker went back to trying and regain consumer confidence by announcing it will offer additional services for New York Toyota and Lexus customers affected by the all four recalls: sticking accelerator pedals, floor mat pedal entrapment, anti-lock brake system software updates, and Tacoma front drive shaft inspection.

The new services, agreed upon at the request of the Attorney General of New York offered for customers are:

• expediting scheduling of the repair.
• pick up and return of the vehicle by a dealership representative.
• driving the customer to the dealership or to his or her place of work.
• providing other alternate transportation for the customer or taxi reimbursement for the reasonable period that the customer is unable or unwilling to use his or her car

According to Toyota, the services come free of charge and are separate from the stipends of $7,500 to $75,000 already granted to dealers for the recall.

“Everyone at Toyota is focused on making the recent recalls as simple and trouble-free as possible for our customers, with dealers across the country making extraordinary efforts  to take care of Toyota owners,” said Jim Lentz, Toyota Motor Sales COO.

“We are doing everything we can, as fast as we can, to make things right for our customers.”

So far, 32,000 vehicles affected by the sticking accelerator pedal have been fixed in New York state, with 750,000 being repaired nationwide.