Non-Compliant Head Restraints Made Chrysler Recall the 2014 Ram ProMaster Full-Size Van

Ram ProMaster 1 photo
Photo: Ram
Also known as the Fiat Ducato / Peugeot Boxer / Citroen Jumper in Europe, the Ram ProMaster is Chrysler's answer to the segment standard Ford Transit. The Blue Oval's full-size van was called back a couple of times this year over petty faults, similar to the ProMaster's tally. However, the Fiat-based full-size van is the subject of a new recall campaign.
Owners shouldn't worry too much about it 'cause this is one of those campaigns that doesn't pose a serious safety threat to vehicle occupants. As it happens, the American manufacturer informs that Ram ProMaster vans built between July 1st, 2013 and August 26th, 2014 were fitted with head restraints that exceed the max backset limit of 55 millimeters.

The Chrysler Group estimated that 24,497 examples built at the Saltillo Van Assembly plant in Mexico are fitted with these problematic backsets. But what safety threat do these things pose? For starters, they don't comply with the requirements of Federal Motor Vehicle Safety Standard 202a, "Head Restraints."

Secondly, the Chrysler Group explains in a statement that "if the vehicle is struck from behind, the head restraint may not properly limit the seat occupant's head movement rearward, increasing the risk of injury." Thankfully, this non-compliance defect hasn't been related to any ProMaster accidents of injuries.

This voluntary recall operation will see the automaker notify affected owners, while service departments are to replace the head restraints with compliant units at no cost to the owner. Although Chrysler has not yet provided a notification schedule, owners are advised to contact the manufacturer's customer service at 1-800-853-1403 or visit for further info on this matter.
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About the author: Mircea Panait
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After a 1:43 scale model of a Ferrari 250 GTO sparked Mircea's interest for cars when he was a kid, an early internship at Top Gear sealed his career path. He's most interested in muscle cars and American trucks, but he takes a passing interest in quirky kei cars as well.
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