Toyota Committee for Global Quality, Take One

Toyota's newly formed Special Committee for Global Quality got together this week for the first time, to discuss the steps to be taken by the Japanese manufacturer to wash the shame caused by the huge quality scandal of recent months.

The panel comprised Steve St. Angelo (US), Didier Leroy (Europe), Masahiro Kato, Feng Xingya, Godfrey Tsang and Tian Congming (China), Mitsuhiro Sonoda, Surapong Tinnangwatana and Vince S. Socco (Asia), Hisayuki Inoue (Middle East, Africa, and Latin America) and Katsutada Masumoto (Japan).

The meeting of these knights of the accelerator pedal was presided by Shiniichi Sasaki, featuring special guest star Akio Toyoda, the company's CEO. What did they talk about?

"We discussed several things: an especially important subject was the decision-making process for recalls and other safety matters. We agreed to build a framework to ensure that regional input receives full consideration in that process. The chief quality officers hear directly from customers in their regions, and so they will participate in recall and other safety matter decision-making at our global headquarters," Akio Toyoda summed up the meeting.

The decisions made during this first get-together include the following measures to be taken by Toyota.

  • safety executives will participate in recall and other safety decision-making on a global basis
  • expand the use of event data recorders (EDRs),
  • third-party experts from each region to evaluate quality-improvement measures on a regional basis
  • the encouragement of safer driving
  • the incorporation of a brake override system (BOS) into new production models, starting in 2010
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About the author: Daniel Patrascu
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Daniel loves writing (or so he claims), and he uses this skill to offer readers a "behind the scenes" look at the automotive industry. He also enjoys talking about space exploration and robots, because in his view the only way forward for humanity is away from this planet, in metal bodies.
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