BEVs Hurt J.D. Power Service Satisfaction Rates, and It Could Have Been Even Worse
27 Mar 2023, 16:32 UTC · By: Gustavo Henrique Ruffo / J.D. Power tried to include Tesla in the study, but the EV maker refused to grant access to data in states where permission is required by law
Tesla Lost First Place to Rivian in 2023 in Terms of Owner Satisfaction
3 Mar 2023, 17:14 UTC · By: Oraan Marc / How come the struggling Rivian ranks higher than Tesla in probably the most comprehensive EV owner satisfaction study in the U.S.? It’s all about subjectivism
The GMC Hummer EV Is Leaking Water Through the Roof, It's Like a Colander
20 Sep 2022, 07:39 UTC · By: Cristian Agatie / A GMC Hummer EV owner talks about his experience with the electric truck after 800 miles and highlights the leaking roof panels
Tesla Tops Consumer Reports' Ranking Once Again, and by a Hefty Margin
23 Dec 2016, 14:44 UTC · By: Vlad Mitrache / Consumer Reports, the publication that suggested Tesla would disable the Autopilot feature or rename it, has the company in first place in satisfaction survey
American Consumer Satisfaction Index 2016 Shows Lincoln Has Happiest Customers
24 Aug 2016, 11:51 UTC · By: Sebastian Toma / The 2016 edition of the American Consumer Satisfaction index has revealed that Lincoln customers are the most satisfied with their purchase and dealer
JD Power Gets Acquired by London-Based Buyout Firm for $1.1 Billion
17 Apr 2016, 11:59 UTC · By: Sebastian Toma / The famous rating company J.D. Power will switch owners this year, as it has been purchased by a buyout firm called XIO Group. Regulators must approve the sale
MB USA Offering Bonuses for Dealers With Better Customer Service
5 Nov 2013, 19:52 UTC · By: Alex Oagana / Improving customer-service ratings in the United States seems to be one of the top priorities in the upcoming period for the North American branch of Mercedes-Benz. While we have always considere...
Mercedes-Benz Tops Customer Satisfaction Index in the US
27 Aug 2013, 19:20 UTC · By: Alex Oagana / The Stuttgart brand is the new head honcho in the latest American Customer Satisfaction Index (CSI), with Lexus remaining second, while Toyota, Subaru and Honda all shared the same score in thi...
Mazda Tops British Customer Satisfaction Index
10 Feb 2011, 13:07 UTC · By: Mihnea Radu / Mazda’s well sorted service network and its reputation as a builder of reliable, well made cars has helped it emerge as the Britain’s best car company when it comes to customer satisfact...
Suzuki Launches My CSI Online Monitoring System
10 Aug 2010, 09:38 UTC · By: Alina Dumitrache / Looking for enhancing customer satisfaction in the UK, the British division of Suzuki announced the launch of a new online program, dubbed My CSI. The program is designed to make it easier for custo...
12th Win for Arai in Consumer Satisfaction Race
24 May 2010, 09:28 UTC · By: Alina Dumitrache / It has already become a tradition for Arai to rank the highest in customer satisfaction. The renown manufacturer has placed itself on the first place for the 12th consecutive year with a score of 83...
Ford Is the Vehicle Quality Customer Satisfaction Leader
19 Apr 2010, 06:56 UTC · By: Andrei Tutu / Ford Motor Company is the U.S. vehicle quality customer satisfaction industry leader, as 84 percent of customers who purchased 2010 model year Ford, Lincoln and Mercury cars & trucks are satisfi...
Nissan Presents Retailer of the Year Award
14 Mar 2010, 10:11 UTC · By: Alina Dumitrache / After introducing the new Juke, Micra & Leaf, the top Nissan performers were handed awards celebrating excellence in 10 categories. The top winner for Overall Retailer of the Year was J. S. Holm...
Nissan Dealer Satisfaction Up in the UK, Survey Shows
8 Mar 2010, 08:27 UTC · By: Alina Dumitrache / Following recent reports from the National Franchised Dealers Association (NFDA) Dealer Attitude Survey, Nissan has shown significant improvements in several areas to become the 8th most valued fran...
Mercedes-Benz Tops Customer Satisfaction Survey
1 Mar 2010, 15:41 UTC · By: Alex Vasile / Recession forced car dealers to pay more attention to the customers, so most of them had to improve their customer service. Then again, brands like Mercedes-Benz didn’t need improvements, as t...
Motorcycle Customer Satisfaction Increases Despite Low Sales
18 Dec 2009, 13:50 UTC · By: Alina Dumitrache / The slow sales registered by motorcycle manufacturers may be disappointing, but the overall customer satisfaction seems to be improving by the day, a recent study released by J.D Power and Associate...
Poor Customer Treatment Gets 12% Sales Decrease
9 Dec 2009, 14:35 UTC · By: Alex Vasile / According to J.D. Power, during the recession customer satisfaction with the purchase of a new vehicle has improved compared with 2008, but some automakers are losing 12 percent of buyers to competi...