autoevolution
 

Stories about: customer retention rates

Mercedes-Benz Tops JD Power Customer Loyalty Survey
Mercedes-Benz Tops JD Power Customer Loyalty Survey

14 Dec 2009, 08:38 UTC · By: Alex Vasile / In such difficult times for the auto industry worldwide, a vehicle’s resale value and the quality level have become important aspects in the customer’s decision to stay loyal to a brand....