Tesla Mobile Service Team Makes House Calls

Tesla Motors has just announced that its mobile service team it is now ready to answer house calls for customers in the United States and Canada. Other distant locations are also covered by the program, including Alaska, Hawaii, Honolulu, Anchorage and Banff.

Specialized technicians known as Tesla Mobile Service Rangers will visit owners’ homes, offices or parking garages equipped to perform an array of procedures, including annual inspections and firmware upgrades.

To benefit from these services, Tesla customers have to pay $1 per roundtrip mile from the nearest Tesla service center, with a minimum charge of $100. For example, a customer in Portland, Ore., would pay about $350 plus parts and labor for mobile service from Tesla’s Seattle facility.

“Our customers told us that they wanted service that was convenient, clean and fast – and our ‘house call’ approach is just what the doctor ordered,” said Greg Zanghi, Tesla’s director of service operations, in a statement for the press. “Our strategy reflects Tesla’s goal to take an uncompromising approach to everything we do, and we hope our Rangers set a new standard for the industry.”

Though it may not require traditional maintenance activities (no spark plugs, pistons, hoses, belts or clutches to replace), Roadsters however have a few breakable moving parts. Therefore, Tesla specialists recommend a standard service and diagnostic inspection once a year or every 12,000 miles (whichever comes first). In fact, this is when customers can call the Tesla Mobile Service Rangers.

Since Rangers are based at regional Tesla showrooms and stand-alone service centers, so if you can’t go them, they’ll come to you. Tesla says that if service is more extensive and requires a vehicle lift, they can coordinate shipping of your car to and from the nearest center.