Photo: Careta.my
As you’re well aware, German reliability is a thing of the past, even at Mercedes-Benz. The transition from the W201 (1982 to 1993) to the W202 (1993 to 2000) is the perfect example regarding how things turned for the worst. Now in its fourth generation, the C-Class can be a pain for a number of reasons linked to unsatisfactory reliability.
Searching on Google for W205 problems reveals miscellaneous electrical and electronic malfunctions, screeching sound when braking, loud knocking from a loose heater pipe, and rattling from the driver’s side window. As for recalls, the C-Class is known to leak oil from the timing chain tensioner, stalling issues, steering column problems, and even a fire hazard caused by a substandard connection of the battery ground line.
In the J.D. Power 2018 U.S. Initial Quality Study, Mercedes-Benz tied with Infiniti on 15th place, far off Genesis, Kia, and Hyundai. Even Ford and Chevrolet punched above their weight, which goes to show how disappointing Mercedes-Benz ownership can be.
A gentleman from Serbia found out on his own how bad the C-Class Coupe can get, replacing the starter after 13,000 kilometers (8,070 miles) and clutch at 30,000 kilometers (18,650 miles). The unhappy customer wrote on his white-painted C205 “Mercedes is trash,” explaining that both components aren’t covered by the warranty.
Careta.my reports the local Mercedes-Benz office didn’t give an explanation on the situation, which thickens the plot. On the other hand, manufacturers like to place the blame for premature wear and low-quality components on the customer, explaining that “irresponsible use” is how the damage was done.
As luxurious and good-looking as it is, the C-Class Coupe could learn a lesson from the big boys in Japan and South Korea in regard to reliability. The absolutely awful after-sales service is something else Mercedes-Benz has to impove.
BMW and Audi aren’t that much better either, despite the fact all three from Germany make desirable cars. And that’s the problem with the Big Three in the premium segment, ripping off the customer’s goodwill like there’s no tomorrow.
In the J.D. Power 2018 U.S. Initial Quality Study, Mercedes-Benz tied with Infiniti on 15th place, far off Genesis, Kia, and Hyundai. Even Ford and Chevrolet punched above their weight, which goes to show how disappointing Mercedes-Benz ownership can be.
A gentleman from Serbia found out on his own how bad the C-Class Coupe can get, replacing the starter after 13,000 kilometers (8,070 miles) and clutch at 30,000 kilometers (18,650 miles). The unhappy customer wrote on his white-painted C205 “Mercedes is trash,” explaining that both components aren’t covered by the warranty.
Careta.my reports the local Mercedes-Benz office didn’t give an explanation on the situation, which thickens the plot. On the other hand, manufacturers like to place the blame for premature wear and low-quality components on the customer, explaining that “irresponsible use” is how the damage was done.
As luxurious and good-looking as it is, the C-Class Coupe could learn a lesson from the big boys in Japan and South Korea in regard to reliability. The absolutely awful after-sales service is something else Mercedes-Benz has to impove.
BMW and Audi aren’t that much better either, despite the fact all three from Germany make desirable cars. And that’s the problem with the Big Three in the premium segment, ripping off the customer’s goodwill like there’s no tomorrow.
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