Porsche Finally Ends “Nine-A-Lemon” Story, Promises to Replace / Refund Broken 911

We've already talked about Nick Murray. A 911 aficionado who worked hard to make his dream come true, Nick acquired a 911 Carrera S which turned into a nightmare. Soon after taking delivery of it, the car started having an unimaginable long list of issues, proving to be a good definition for a lemon. Nonetheless, this was not the problem. No. The issue here is the fact that Porsche Cars North America failed to fix the 911 after multiple attempts and then refused to offer Nick a new one or a refund. Until recently, when they were forced to.
Porsche Nine-A-Lemon story 1 photo
Photo: screenshot from Youtube
Nick kept posting videos of his situation until his “Nine-A-Lemon”, as it was renamed on Reddit, went viral earlier this week. To understand how violent the web user’s reaction to Porsche’s attitude was, we’ll mention that Porsche’s Facebook page was flooded with comments on this. No matter what story Porsche posted on Facebook, users replied by asking the company to solve the problem. One autoevolution commenter even claimed he was about to acquire a 911, but is now reconsidering this. While we haven't verified the statement, it's still another pretty strong dent in Porsche's armour.

Now it seems that Porsche has finally given in, with Nick having recently posted an update on the video that went viral. “Porsche have contacted me and will be refunding my money of replacing the car. So good news! I will do a video update shortly,” Nick says. You have the clip below.

It seems that Porsche has previously offered a refund, but they were willing to offer Nick the used car value for his 911. In a previous video, Nick said he had filled for the lemon law in the state of Connecticut. He explains Porsche North America subsequently contacted him, but when he submitted his claims, they failed to respond.

Sadly, Nick’s 911 situation isn’t the first of its kind. As an example, we have the Intermediate Shaft (IMS) failure affecting 911s and Boxsters sold in the US between 2001 and 2005. This saw many frustrated owners having to team up and file a class action law suit in order for Porsche NA to deal with the problem. Even after that, it appears that some owners still found themselves on the wrong side of the failure fix process Porsche had devised, which meant that at least a few of them were left uncovered.

Porsches are cars you buy out of love and yet via a rational decision. Well, there can be no love or logic when one receives such a treatment. We love these machines ourselves. We really wish the “Porsche. There is no substitute” line continues to be a reality, not just a marketing slogan. Here’s to hoping that someone at Porsche takes Nick’s story as a cold shower and makes sure there’s an attitude change within the company.

PS: here's a larger take on the matter.

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About the author: Andrei Tutu
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In his quest to bring you the most impressive automotive creations, Andrei relies on learning as a superpower. There's quite a bit of room in the garage that is this aficionado's heart, so factory-condition classics and widebody contraptions with turbos poking through the hood can peacefully coexist.
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