New Mercedes GLC 300 Recalled Over Incorrectly Manufactured Front Tow Eye Receiver

The direct successor of the GLK, the GLC was introduced in 2015 for the 2016 model year under the codename X253. The second generation went on sale in the United States for MY23 as the X254, and thus far, it's been recalled twice in this part of the world.
Mercedes GLC 10 photos
Photo: Mercedes / edited
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Back in June 2023, the German automaker issued a recall for the fuel pump shutting down while driving. The following month, the Office of Defects Investigation received a petition requesting an investigation of an alleged defect involving the mild hybrid system of the 2.0-liter turbocharged engine.

As for the second recall, Merc recently discovered that the front tow eye may detach while the GLC 300 is being towed. Just under 12,000 examples of the breed are called back in the United States market, namely vehicles produced in the period between June 14, 2022 and April 24, 2023 at the Bremen factory.

The easiest way of telling if your Merc was made in Germany is the letter W appearing first in the 17-character vehicle identification number. The Stuttgart-based automaker became aware of the aforementioned problem at the beginning of April 2023. The investigation was prompted by a rising number of reports from the logistics department, alleging tow eyes that couldn't be seated properly.

Together with the supplier (Poland-based Magna Formpol Sp. z o.o.), the company identified multiple out-of-tolerance front tow eye receivers. A different investigation led to the discovery of the affected batch of receivers. The brand with the star couldn't rule out a potential safety risk in the event of a detachment, hence NHTSA recall number 23V-629.

As it happens, Magna took the blame for messing up the tow eye receiver in the front crossmember. The supplier did implement a change in the production procedure in July 2023, ensuring that said problem will no longer occur. The remedy front crossmember bears the same part number as the faulty one because this is a manufacturing rather than a design issue.

Mercedes estimates that 20 percent of the potentially affected 11,853-vehicle recall population will require new crossmembers. Dealers will be informed of this campaign on September 18, whereas known owners will be notified via mail on or about November 10.

Classified as a mid-size crossover in the United States, the GLC's name comes from Gelandewagen (off-road vehicle) and Kompakt. Sitting firmly in the European D segment, the GLC is offered with four-cylinder powertrains exclusively. Even the AMG-ified 63 rocks a 2.0-liter turbo, albeit a true AMG engine with an F1-derived electric exhaust gas turbocharger. The 63 is a plug-in hybrid as well, therefore boasting a whopping 671 horsepower at full chatter.

What about the GLC 300 subject to this recall? It sports a regular engine supplemented by an integrated starter generator. The four-pot mill produces 258 horsepower on its own, whereas the ISG summons up to 23 horsepower when needed.

With rear-wheel drive, the starting price is $47,100 (excluding the destination charge). If you need 4MATIC all-wheel drive, that would be $49,100.
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 Download: 2023 Mercedes GLC 300 front tow eye receiver recall (PDF)

About the author: Mircea Panait
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After a 1:43 scale model of a Ferrari 250 GTO sparked Mircea's interest for cars when he was a kid, an early internship at Top Gear sealed his career path. He's most interested in muscle cars and American trucks, but he takes a passing interest in quirky kei cars as well.
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