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Mother Slams Korean Air, Delta For Kicking Teens Off Flight For Peanut Allergy

A mother is publicly slamming Delta Airlines and its partner Korean Air, after a situation that saw her two teenage boys, 15 and 16, stranded in South Korea. And it was all because one of the airlines wouldn’t accommodate one of the boys, who has severe peanut allergy.
Korean Air crew refused to accommodate teen with peanut allergy, kicked him off the flight 10 photos
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In a recent post on NoNutTraveler, Pooja Patel explains that the entire family had flown to Atlanta from Manila, when her father in law was taken ill. When it became clear that his condition wouldn’t improve, Patel and her husband decided to send their 2 boys back home to the Philippines, so they could go back to school.

They would have to take a long flight, but they were experienced world travelers and she thought everything would be ok. The entire family had flown Delta before and has nothing but nice things to say about them, especially since they’d always accommodated the eldest son and his peanut allergy.

The boys flew from Atlanta to Seoul, where they had a 3-hour layover: enough time to catch a connecting flight, operated by Korean Air, a Delta partner. That’s when trouble began, Patel says.

“My oldest son explained to the gate agents his severe peanut & tree nuts allergy (ingestion and airborne) which is what he does when boarding all Delta flights. He asked if they could not serve peanuts, make an announcement for passengers to refrain from eating peanuts, and board early to clean his seat,” Patel says.

Initially, the gate agent agreed and let them on the plane, but a flight attendant came soon after, to tell the boys they would be serving peanuts after all. When they protested, the boys were presented with 2 choices: fly under these conditions or de-plane immediately. Then, out of a sudden, the same gate agent came back and kicked them off the plane.

The boys pleaded and argued, and tried to reason with him. He allegedly laughed with the other 5 flight attendants who were watching, and put his hands on one of them to “encourage” him to move faster.

The teens ended up stranded in Seoul for 12 hours, before they were put back on a plane for another 13-hour journey back to Atlanta. Both Delta and Korean Air say that they’re investigating the incident and are shocked to hear of what happened, since they strive to accommodate people with allergies on a regular basis. However, it looks like a simple apology won’t do.

“So disappointed with Korean Air, a Delta partner airline,”
the mother writes. “SHAME on them for not being considerate & accountable for this situation that they put our minor kids with life threatening food allergies through an unthinkable ordeal. We have been loyal customers to Delta and their partner airlines for a very long time & they have disappointed us beyond redemption. Delta accommodates allergy passengers so why are they partnering with airlines that are not consistent with their values.”
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About the author: Elena Gorgan
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Elena has been writing for a living since 2006 and, as a journalist, she has put her double major in English and Spanish to good use. She covers automotive and mobility topics like cars and bicycles, and she always knows the shows worth watching on Netflix and friends.
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