Mercedes-Benz UK Launches Online Booking for their Service App

Mercedes-Benz's UK branch has just released a sui generis feature for their market-leading Service App that will allow customers to choose a dealership and arrange their vehicle's service via their smartphones. The booking can be completed directly via the App in real time.
Mercedes-Benz App 1 photo
Photo: Daimler AG
The feature enables Mercedes-Benz customers to book a certain service center, MOT, diagnosis and fixed-price repairs to suit each of their own requirements.

Four service option are available – Lite, Lounge, Drive and Collect:

  • The Lite option gives customers the option to drop their cars between 08:00 and 10:00 and then collect it from 16:30
  • Lounge enables them to book in and relax while they wait in a dedicated lounge area, with TV, refreshments, newspapers, a business zone with free Wi-Fi and even a children area.
  • Drive offers them the option of bringing their vehicle in and then drive away in fully-insured loaner while their car is being serviced.
  • Collect is the “all-inclusive” option, providing them the collection of the service car from either home or workplace, and a delivery once the service is completed.

The Mercedes-Benz Service App is available for both iOS and Android smartphones.
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About the author: Alex Oagana
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Alex handled his first real steering wheel at the age of five (on a field) and started practicing "Scandinavian Flicks" at 14 (on non-public gravel roads). Following his time at the University of Journalism, he landed his first real job at the local franchise of Top Gear magazine a few years before Mircea (Panait). Not long after, Alex entered the New Media realm with the project.
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