In addition to that, the company’s Lansing (Michigan) Grand River assembly plant, which brings the Cadillac CTS range and the STS to the world, was awarded the study’s Bronze Plant Award in the North/South America region, and was the top-ranking plant in the U.S.
GM trucks claimed the top three spots in the large crossover/SUV category, lead by the Chevrolet Tahoe, which was followed by the Chevrolet Suburban and GMC Yukon/XL.
The Chevrolet Avalanche was the top-ranked large pick-up for initial quality, receiving the same score as the GMC Sierra. GM also swept the top spot in the large premium crossover/SUV segment (Cadillac Escalade) and entered the top three in the midsize car (Chevrolet Malibu), entry premium car (Cadillac CTS), and large car (Buick Lucerne) segments.
“Delivering top-quality vehicles for our customers is our overriding priority,” said Dan Nicholson, GM vice president of Global Quality. “Our entire team is committed to improving our vehicles, and we never lose sight of the fact that the competition is also moving fast.”
The 2010 IQS is based on responses from over 82,000 purchasers and lessees of new 2010 model year vehicles surveyed after 90 days of ownership. The participants are asked to complete a 228-question survey, which offers manufacturers information that allows them to identify design-related issues, defects and malfunctions.
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