The New York Times was contacted in an e-mail by a Chrysler Group spokeswoman in response to this wave of complaints: “Chrysler Group is actively investigating customer complaints and analyzing returned Total Integrated Power Module (T.I.P.M.) parts in its effort to diagnose the source of various issues experienced by customers." Apart from those 240 complaints forwarded to the federal agency, CarComplaints.com has also been flooded with over 300 complaints that allege similar problems with 2010 - 2011 Grand Cherokees and Dodge Durangos.
One angry owner declared about his faulty 2011 Jeep Grand Cherokee: “Chrysler refuses to do a recall on this. Are they insane? We could have been in a serious accident. I just purchased this car in November of 2013 because I thought it would be safe for me and my new baby, and now I have to dish out $1,300 because of a faulty part.” This is not the first time Chrysler nameplates have been accused of faulty power modules.
Some 80,894 Jeep Wranglers and Dodge Nitros from the 2007 model year have been recalled a few years ago. In addition to those, 2011 saw Chrysler sending its dealers a technical service bulletin informing that owners of the 2011 Jeep Grand Cherokee, Dodge Durango and Ram 1500 light-duty pickup truck might complain about the anti-theft alarm going off and about the vehicle’s failure to start.