Photo: Tesla on YouTube
Elon Musk said Tesla’s Service Centers should give customers $100 if they are forced to accept an appointment reschedule with less than 24 hours notice. Here’s how the CEO reached this conclusion and why he decided to do this only after some public outcry.
Around two months ago, Elon Musk repeated himself and said Tesla needs F1-like service. To make sure it happens, the man promised he’d personally oversee the entire process and get involved when necessary.
Things haven’t changed in any meaningful way since that statement was made. Owners have not reported important improvements. But Tesla introduced a $100 fee or penalty for customers that wanted to change a service appointment less than 24 hours before the scheduled meeting with technicians. This was a way for Tesla to make sure that as many service appointments as possible are same-day or, at the most, two-day repairs. The automaker didn’t want to have many free slots because it would unnecessarily increase waiting times for other owners.
This rescheduling fee has been met with some opposition online, even though some customers said they were told about the $100 charge but didn’t see it anywhere in their accounts yet.
However, a customer from Missouri took to Twitter to complain about Tesla Service rescheduling a two-week-old appointment with less than 24 hours notice for free. If he were to reschedule as the automaker did, then he would’ve been charged $100. The man argued this wasn't fair and that it needed to be addressed.
Elon Musk read the man’s message and said he was right, it “should be reciprocal.” Tesla’s CEO said the company should credit owners $100 if the service center reschedules appointments.
The executive also added that he’s “putting a lot of time personally into advancing Tesla service to make it awesome.” Tesla was tagged in Musk’s Twitter post, which might mean a change will be implemented soon. Usually, when the CEO asks for something publicly, management doesn’t waste any time to make it happen.
It’s not yet clear how the $100 credit could be used by customers that have to accept sudden service appointment changes, but Tesla will most likely explain everything once things are sorted out. It would be great for customers if the EV maker turns this sum into separate Supercharging vouchers.
Things haven’t changed in any meaningful way since that statement was made. Owners have not reported important improvements. But Tesla introduced a $100 fee or penalty for customers that wanted to change a service appointment less than 24 hours before the scheduled meeting with technicians. This was a way for Tesla to make sure that as many service appointments as possible are same-day or, at the most, two-day repairs. The automaker didn’t want to have many free slots because it would unnecessarily increase waiting times for other owners.
This rescheduling fee has been met with some opposition online, even though some customers said they were told about the $100 charge but didn’t see it anywhere in their accounts yet.
However, a customer from Missouri took to Twitter to complain about Tesla Service rescheduling a two-week-old appointment with less than 24 hours notice for free. If he were to reschedule as the automaker did, then he would’ve been charged $100. The man argued this wasn't fair and that it needed to be addressed.
Elon Musk read the man’s message and said he was right, it “should be reciprocal.” Tesla’s CEO said the company should credit owners $100 if the service center reschedules appointments.
The executive also added that he’s “putting a lot of time personally into advancing Tesla service to make it awesome.” Tesla was tagged in Musk’s Twitter post, which might mean a change will be implemented soon. Usually, when the CEO asks for something publicly, management doesn’t waste any time to make it happen.
It’s not yet clear how the $100 credit could be used by customers that have to accept sudden service appointment changes, but Tesla will most likely explain everything once things are sorted out. It would be great for customers if the EV maker turns this sum into separate Supercharging vouchers.
You’re right, we should credit Tesla owners $100 if we change appointments with less than 24 hours notice. Should be reciprocal. @Tesla
— Elon Musk (@elonmusk) September 8, 2022
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