BMW Offers Customer Care Package for N63 Engines, Confirms Report about Reliability Issues

Not too long ago, we were telling you that BMW’s N63 4.4-liter V8 engines are experiencing reliability issues and that in a lot of cases, the owners are downright disappointed in the way their plants perform.
BMW N63 engine 1 photo
Photo: bmw
The info came to us initially from a mechanic that had to deal with a lot of malfunctioning units. According to him, the plants weren’t even up to the 20,000-mile mark when they came to his attention, showing issues related to the injectors and mass air flow sensors that led to more serious issues.

Basically, most of the time, the engines would lock up and pistons would even crack the engine block due to the high pressure. Now, it seems like BMW is finally admitting its fault and issuing a massive recall called “N63 Customer Care Package”.

It will be a 2-part campaign for all cars fitted with the N63 engine. Mind you, this refers to the N63 plants alone, the ones making 407 HP and it doesn’t include to N63Tu version, the one with 450 HP. On the latter, the issues were solved apparently.

Issued as bulletin number B001314 on 29/12/2014 the recall will include checking the timing chain for stretching and replacing it if necessary, replacing the fuel injectors, mass air flow sensors, crankcase vent lines, battery, engine vacuum pump and low pressure fuel sensor.

On top of all that, the service interval will be shortened to nearly half, with a 12 month/10,000 mile (16,000 km) check-up instead of the long-life treatment the BMW plants have today, requiring a check every 2 years and 15,000 miles (25,000 km).

The best news about this recall is that it covers all cars fitted with these engines. That includes cars that have gone out of warranty, no matter how many miles they gathered on the clock.

As you might imagine, changing all those parts on your car will take a while and during this time, all customers will get a replacement car of equal or higher class to the one they have. On top of all that, BMW is also willing to offer owners the chance to trade in their N63-equipped car and get a new one.

This comes as the perfect response after a lot of people have been complaining about the way BMW treats its customers. Such a move looks like an attempt from the company to make amends for its past mistakes but until we hear from an actual customer that took advantage of this customer care program we can’t say for sure if it worked.
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