VW Officials Apologize for Faulty DSG Gearbox in China

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Despite Volkswagen’s DSG gearboxes being generally bulletproof, Chinese customers have had problems with their DSG-equipped cars since last year. VW officials have acknowledged the faults, have apologized for the inconvenience and have increased the warranty for the gearboxes to an unprecedented 10 years and 160,000Km (100,000miles).

In February, VW recalled the affected cars, in order to install a software update, however it was not a fully-fledged recall, as they deemed it not to be a safety issue. The software updated did fix problems at first, but the over 500,000 affected cars from VW and Skoda came back to the dealerships with even more problems than before. This very widespread problem may affect VW's credibility on the Chinese market, but they will definitely figure out a way to reinstate their image, with more than just a warranty extension.

Apparently, this DSG gearbox issue is the most complained-about problem among Chinese car buyers this year. Hopefully, the extended warranty will satisfy customers, but from what we can gather, nobody has actually fixed the problem, nor can we find out what the problem is, exactly.

Story via autonews.gasgoo.com

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On 30 June 2012 at 12:53 UTC, SOS CLIENTS VW said:

Dear all,
We are a group of french VW DSG7 drivers in the same issue as the chinese.
You can find a description of the problem writen in english by following this link : https://dl.dropbox.com/u/84761752/Prestentation english.pdf
We are gathering the media reports on this matter at our Facebook page, SOS CLIENTS VW, and will be glad of your visit.

Best regards.
https://www.facebook.com/pages/SOS-CLIENTS-VW/184071751667510?sk=info
http://twitter.com/SOS_CLIENTS_VW

On 20 July 2012 at 15:52 UTC, John Shorter said:

DSG gearboxes bulletproof? I don't think so! The gearbox on my Skoda Octavia, bought new in 2006 has failed. Skoda don't want to know, and have quoted ?4,000 for a new gearbox..

On 26 July 2012 at 02:20 UTC, Peter Yang said:

We have same problem here in Taiwan. However, VW said DSG problem only happen in China made DSG, since VW in Taiwan all imported from Germany, they believe DSG is ok. I will use SOS CLIENTS VW's documentation here to let people know this problem is not in China only.

On 28 July 2012 at 06:16 UTC, ethereal kk said:

I have the same problem with my Skoda Octavia Elegance in India(known as Laura in India). From the reports on the net it seems it works while it works otherwise it is not worth the cost of the metal in it. And Skoda has no spares, no solutions except asking you to shell out about 10,000 US$ to replace the whole gearbox! And that after doing just 65000km!!

On 23 September 2012 at 01:07 UTC, baseballknight_14 said:

LOL It's not just China it's every where. They don't ever sell parts in Canada you have to replace the transmission . It's a 2005 Audi TT S-Line 110000KM (17000) Dollars. Audi Canada wants 9500 to put in a new transmission. Why would anyone do that.LOL. So Audi Canada tells me that they have not come across this problem. Well who would put 9500 into a 17000 dollar car LOL. There sevise is burtal and there attitude is the same. The USA put out a 10 year 150000KM recall on the DSG but Audi does not do it in all Countries. WHY???? If it's a problem in China, USA, Canada why not the same recall. Go to the internet and type in anythinf about the DSG and you can see it's every where.

On 10 October 2012 at 16:12 UTC, Nihad Eminovi? said:

In Denmark they refuse to acknowledge the problem at all. They call it, "serial production standard"... you can read more about my troubles on http://touran.me ...

On 30 April 2013 at 07:28 UTC, Ajay K. said:

VW launched Polo in India last week with DSG-7. I was planning to buy this car, but after reading all these comments and another similar thread, I have decided to not go for it.

On 9 May 2013 at 13:06 UTC, Dede W. said:

I bought VW new Golf Tsi 13 month ago thru VW authorised dealer in Jakarta Indonesia, there are always some noice from car front side when i drove with opening my front mirror. I have consulted VW workshop but no clear cut explaination then now i assume the noices may come from such DSG gearbox problem as reported now in Jpn n china.