Kia Motors Co. Appoints New President
Lee takes over the position from Eui-Sun Chung who was recently appointed Vice Chairman of Hyundai Motor. The newly appointed President headed Kia’s International Business Division at Group headquarters in Seoul from his role as Senior Executive Vice President and Chief Operating Officer.
Prior to that position, he was President of Kia Motors Europe and President and CEO of Dongfeng Yueda Kia, the company’s joint venture in China.
According to the carmaker, Hank Lee developed effective countermeasures in response to high oil prices and international economic fluctuations as Vice-President and COO.
Moreover, he also played a key role in securing Kia’s presence in overseas markets by expanding the supply of high-demand models. Therefore, the company is confident that he is the most suitable for the President position.
“Hank knows the UK and European markets well and I am confident this is a positive development that will maintain the progress we have made with the brand in recent years. With five all-new Kia models due to come to the market in the next two years his steady and knowledgeable hand on the tiller will be very welcome as the world emerges form economic turmoil,” said Michael Cole, Managing Director of Kia Motors (UK) Limited, in a statement for the press.
comments written so far
It is in the dealership shop (Parkway Kia, Kingwood, TX) for the 4th time, 3 times for the transmission. I do not want this car back, what can I do?
We visited the showrooms of car companies with compact cars. We started with Suzuki Celerio. The dealers/agents have different claims. Some claim 30 â?? 35 kms/liter, others say 25 â?? 30 and 20 â?? 25 kms/liter. We were not very comfortable with claim on fuel consumption since each dealer have different claims. We also did not like the design and we feel that it lacks space.
The next showroom we visited was Mazda for its Mazda 2. The dealer/agent says it runs at an average of 16 kms/liter. We like the design but the fuel consumption is not very attractive. We know that the claimed consumption will be lesser in actual use. We always take out 4 to 6 liters from what is being claimed.
The next was Chevrolet for its Sparks. The agents claim of 21 kms/liter but when we talked to the manager, the manager honestly said that their Sparks can only run at an average of 12 kms/liter.
Then we went to Kia for the 2011 Kia Picanto.
My wife and I agreed right away on the design and comfort. Even though the dealers/agents have different claims, the claims are within 18 to 21 kms/liter.
The next thing we did was check the reviews and published reports on the fuel consumption and performance of the 2011 Kia Picanto.
The first one we found is the road test of Kia Picanto conducted by the Department of Energy.
According to the DOE test:
The Picanto registered a respectable fuel efficiency rating of 20.8 kilometers on a liter of gas despite the adverse climatic and poor road conditions during the actual run. The DOE test occurred at the height of Typoon Caloy where trees felled by the tropical cycloneâ??s howling winds littered the streets. The test driver had to slow down and weave through various road obstructions every now and then, conditions not really conductive to such kinds of test.â??The Picanto could have done better,â? says Apollo â??Bongâ?? Rosal, Columbian Autocar Corporationâ??s national service manager. â??Conditions were very bad at that time that the Picanto test driver had to literally zigzag his way to skirt fallen trees and other road obstructions. In more hospitable conditions, I have no doubt the Picanto would have rated higher and be even more fuel efficientâ? he adds.
The next was the nail art commercial of 2011 Kia Picanto which brags of 4.1 liters per 100 kilometers or 24.39 kms/liter. Thereâ??s no disclaimer whatsoever saying that this consumption is only based on lab conditions or based on highway driving only.
The final one that convinced us that the 2011 Kia Picanto is the right car for us was the press release of Ms. Ginia Domingo, Columbian Autocar President, where she claimed that the 2011 Kia Picanto is VERY FUEL EFFICIENT and gives more value for money spent.
Just like the nail art commercial, Ms. Domingo did not say that the 2011 Kia Picanto is only very fuel efficient based on lab conditions or based on highway driving only.
We decided to get the Kia Picanto based on the above plus the assurance from Kia dealers/agents that the 2011 Kia Picanto really consumes around 20 kms/liter ON CITY DRIVING.
The unit was released to us on September 8.
On the first week of use, we found out that it runs only at 12 â?? 13 kms/liter on highway driving and 7 â?? 8 kms/liter ON CITY DRIVING so I brought it to our dealer (Kia Alabang)for check up.
The technical people checked the computer of our unit and said that there is no problem with the computer. They said it needs technical assessment but it can only be done once the car reaches the 1000 kilometer break in period.
Our car was first fuel tested on November 5 . The Kia Alabang mechanic, Paolo, drove the car with me on the passenger seat.
Per the fuel test requirement, we tested first at the speed of 60 â?? 80 kms/hour. The result was 19 kms/liter. We got the same result on the second test at the speed of 100 â?? 120 kms/hour. However, when we tested the car ON CITY DRIVING, it registered only at 4.78 kms/liter.
Kia Alabang reported the result to the plant. The plant said they need to conduct their own test.
The next test was done on November 28. The Kia plant personnel drove the car with me and Kia Alabang representative (Carlos) as observers.
The result was 16 kms/liter on highway driving and 7 kms/liter ON CITY DRIVING (a little better than the 4.78 kms/liter of the first test).
The plant personnel admitted to me and Kia Alabang that based on the tests that they have conducted, the 2011 Kia Picanto can only run at an average of 10 kms/liter. He said that it is impossible to reach 20 kms/liter especially ON CITY DRIVING as claimed by the dealers/agents.
It is very far from the claim of the Nail Art commercial and the claim of Ms. Ginia Domingo of VERY FUEL EFFICIENT since 10/kms/liter is not even FUEL EFFICIENT.
The Kia plant personnel promised to send us the report for the second test on December 2 but up to now we still have not receive the report despite several follow ups.
I called up the Kia Alabang President on December 13. He gave me some explanation on the fuel consumption of our unit. I requested him to send me an email regarding what we have discussed. He promised to send me the email on December 14.
I did receive an email from him on December 14 but he only mentioned that the report for the second test will be submitted by that week. There was no mention on the explanation that he told me during our phone call. No mention about Kia's position on our complaint.
I replied to him on the same day, again, to request him to send me an email regarding what we have discussed. I also requested him to ask his General Sales Manager to send me also an email regarding what he told us during our December 8 call where he mentioned that the 7 - 8 kms/liter consumption of our unit is NORMAL. It was also then that he told us that we should return our car to the bank and not to Kia since the car is now owned by the bank.
We never got a reply from him. Not even a phone call or text.
Last Tuesday, December 20, I received a phone call from Kia Alabang staff, Charmaine. She told me that the Kia Alabang President and the Kia plant people want to meet with me the following day. She gave me the time and said that the meeting will be held at the Pasay office.
I thought it was very unprofessional. Asking their customer to participate in a meeting at their convenience. They should always take into consideration the schedule of the customer. I work during weekdays and would need to make adjustments before I could commit to a meeting. One day notice is definitely not enough. I declined the meeting invite.
Charmaine said that she will set it after Christmas, December 26.
I ask her to send me an email regarding the purpose/agenda of the meeting, the date, time and location. She said she will tell the Kia Alabang President and she promised to confirm the schedule within that day.
I waited and waited for her call but she did not call back to confirm the date and time
I called up on December 22 to follow up but she was not in so I talked to another person, Carlos. Carlos promised to follow it up with the Service Manager and said that he will get back to me. Again he never did.
I guess the people of Kia Alabang have the habit of making a promise and then not fulfilling it. Just like Kia's promise of fuel efficiency which is very far from the actual consumption.
In view of our complaint on the unacceptable fuel consumption on our Kia Picanto, which was verified during the test conducted on November 5 and confirmed by the test conducted by Kia Plant to fall far below Kia's claims, we hereby demand a recall of our unit and a full refund of all the money we paid.
Jose S. de los Reyes, Jr.
Kia Motors Corporation
I purchased Kia Picanto car from your dealer from two months in EGYPT. And after 600 km. I found that the power steering is not working and I found sign front of me like the wheel is appeared. So I opened the manual to know what it means I found that means that there is a problem in the power steering and I have to visit the service center to check this error. In the date 2012-08-15 I went to the Roxy service center at 9:00 I explained to the supervisor about the problem. And he takes the car from me. And he said that it will take like from 1 to 2 hours to fix. You will not believe that I left the service center in 15:30 without the car. 6 hours waiting.
This is what happened:
-after 2 hours I mean at 11:00 I asked about the car if it finish they said we just test it we almost finished
-after 4 hours I mean at 13:00 I asked again they said still under the test and 30 min you will take it
-after this 1 hour not 30 min I catch a Korean engineer I don?t know his name I asked him
He said to me (do you have this picanto with black color) I told yes. He said no you can't take it we must send your car to anther center it names Abu Rawash service center because the Roxy center didn't able to fix this error. I told him that is waiting from 6 hours no body tell me this thing. he take me to the manager of Roxy service center his name is Eng. Hesham and he inform him that there is no one said to the customer within this 6 hours that his car will sent to Abu Rawash. I told to this manager if you will take my car now to fix this error how can I run my business. And am going to travel with my family next week you have to give me another car until you fix your error. He said we are sorry we can't give you any anther car. So I left the center without my car at 15:30 also without another car to use it and I got a taxi to my home. Before I leave the center this manager inform me that the center will take 3 days off because of the feast all Egypt will be off and we will start the work in your car in 2012-08-22. After that I went to Abu rawash center in 2012-08-26 to see what happened to my car. Because no one called me. I meet the manager of the service center. His name is Eng. Khaled Farook his cell phone No. is: +201008848444. I explain to him my story. He told that he is sorry about what happened. And he knows my car and he said this is was a Defect Industry. He fixed by changing this part have the error. And he said that he sent my car to Roxy service center from one day ago! And they must call me to get my car but when he calls Eng. Hesham the manager of Roxy center. He found that he don?t know that the car in his center. Any way I told to him thanks. And in the same day I go to Roxy service center to take my car. When I test my car I see that everything is good. Next day in 2012-08-27 when is my family with me in the car. I was going to make a big accident by the car. And I was going to lose my family. Because the same error was happened while driving and I did not able to turn the car in right direction I press on the brake to stop it before it mentioned in an accident with another car or kill a pedestrian on the sidewalk. So when I back to home I called the Eng. Khaled Farook the manager of Abu Rawash center to tell him what happened. He said sorry again and he will send a truck to my home to take the car again to know what happened. And fix it. I told him that I can't trust any more in KIA motors. I don't need this car. Am afraid of my family you are not a qualified company. He said we are sorry and thanks for God that save you and your family and don't worry. We will take care of your car. I told him I need another car to run my life he said he will take care about this request. After 5 hours he sends the truck and they take the car again in the date: 2012-08-27 from this date till now I don't know anything about my car. No one answer my phone call. Even if anyone answers I got nothing. I called this manager but no answer. One of my friend try to help me he got the cell phone number of someone his name is Mr. Khaled Sharaf his Cell phone number is: +201000100004 he said that this guy is the manager of customer care after sales. I called him and also I told him my story. And I asked him to change my car it's not saving and am afraid of my family and give me another car until you decided to change my car. He said this not my decision to change the car but I can give you another car until we fix your car. Next day they sent anther used car to use it until they fix it. So I will not contact anyone in Egypt Branch because they ignored me and didn't care about me or my car. I will not answer any call from them until I got answer from the Main Branch.
So what I have now?
1- I go to purchase a new car from KIA motors but i found it have Defect Industry.
2- I go to the service center to help me no one knows how to fix the error (they must qualify).
3- I was going to lose my family because KIA motors Engineers is nothing (unqualified at all).
4- I can't change my car because the customer didn't have the rights to ask for that even after what happened to him and his family.
5- I must wait until somebody calls me to say for more time sorry your car is fixed even if after 3 or 6 months.
6- I have to call the customer care manager and because he is busy in a meeting or like today when I called him he said he is out of country and he will call me back but no one call me.
7- I paid 500$ to rent a car in the period time between 14: 26 August because KIA motors engineer refused to give me a car until he fix his error not my error.
8- I have to send an Email to someone I don't know him to ask a help over the global website to get answer from the Main Branch and I don't if I received answer help me or not (because no Credibility any more)
So what I can do if no one sends to me or give me my rights?
1- I will go to the police station to make complaint
2- I will go to the Consumer Protection Organization in my country to make complaint
3- I will send email to the International Consumer Protection Organization to make complaint
4- I will make bad advertising over (Face book, Twitter ...)
5- I will advise all my (family, friends, clients ...) not only in Egypt but in all the countries I have business (Algeria, France, Italy, USA, Saudi Arabia, UAE, Qatar) to stop purchase KIA cars
6- I will submit a lawsuit to ask a large compensation
So what I want?
CHANGE MY NEW CAR BY ANOTHER NEW ONE BUT (SAFE) OR GIVE ME MY MONEY BACK + COMPENSATION
This is my car info:
Type: KIA PICANTO
VIN (Chassis) No. : 266462 (last 6 Digits) I don't know the 17 characters as your DDMS System ask me
Motor No. : 016455
License plate no. : GGS 465
Country: Egypt (D03VC)
Dealer: Yassin (EG102)
Date of purchase: 20120802
To contact me:
Cell phone: +213770128127 or +201223005007