autoevolution
 

Google Announces Major Android Auto Fix

Android Auto users running the app in new Ford cars are projected to receive a major fix in the next SYNC updates, Google has recently confirmed.
2021 Ford EcoSport interior 8 photos
Photo: Ford
2021 Ford EcoSport interior2021 Ford EcoSport interior2021 Ford EcoSport interior2021 Ford EcoSport interior2021 Ford EcoSport interior2021 Ford EcoSport interior2021 Ford EcoSport interior
Discovered nearly two years ago, the glitch broke down incoming phone calls on Android Auto in Ford cars, with users explaining they were unable to hear the person at the end of the line whenever they were driving and their Android devices were connected to the head unit.

The whole thing happened only in the case of incoming phone calls and was exclusive to Ford cars equipped with SYNC.

Shortly after the problem became more widespread, someone came up with a fix, revealing that enabling the “Use phone ringtone” setting in the SYNC configuration screen brought things back to normal. And while this workaround did the trick for some, it didn’t for others, so Google continued to investigate the whole thing, working together with Ford for a full fix.

And according to the Mountain View-based search giant, the two have managed to develop a full fix that would ship to users in the coming SYNC updates.

An Android Auto team member explains on Google’s forums that the fix would be shipped to cars with SYNC 3.1 and SYNC 3.2 systems, though for the time being, no availability details have been provided. Users are recommended to reach out to Ford for additional information.

Thanks for all the reports on this issue. The Ford team had prepared a fix for vehicles with Sync 3.1 and 3.2 hardware. Please reach out to the Ford customer support team to learn more about the timeline or other details. Thanks!” the announcement reads.

A Ford Focus owner explains in a post this week that a new SYNC update was shipped two days ago, but the problem is yet to be resolved. It’s not clear, however, if this new version of SYNC indeed contained the fix Google announced or not.
If you liked the article, please follow us:  Google News icon Google News Youtube Instagram X (Twitter)
About the author: Bogdan Popa
Bogdan Popa profile photo

Bogdan keeps an eye on how technology is taking over the car world. His long-term goals are buying an 18-wheeler because he needs more space for his kid’s toys, and convincing Google and Apple that Android Auto and CarPlay deserve at least as much attention as their phones.
Full profile

 

Would you like AUTOEVOLUTION to send you notifications?

You will only receive our top stories