Ford Reduces Warranty Costs, Praises Vehicles' Quality
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“Ford is following a set of standardized processes around the world in product development, manufacturing and purchasing with a discipline this company has never seen,” said Bennie Fowler, Ford group vice president, Global Quality.
The GQRS study also revealed that Ford F-Series Super Duty, Ford Mustang GT500 and Lincoln Mark LT lead their market segments with the fewest things that gone wrong. In addition, 18 of 24 Ford US models brought quality improvements and increased their overall position in the “things gone wrong” chart.
“The last 24 months have revealed some our best quality results,” said Curt Yun, director, Global Warranty. “Our new models have been achieving continuously declining warranty repair rates and lower warranty costs, as a direct result of our overall quality improvements.”
As expected, Ford does nothing more than to praise the models and to emphasize the company's pledge to vehicle quality, underlining its efforts to provide best-in-class features despite the difficult financial situation it currently encounters.
“I see the recent $1.2 billion in worldwide warranty cost savings as a compelling reason to continue down this path. Instead of setting aside those funds to fix cars, we’d much rather invest it in exciting product programs for our customers.”
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