Faulty Volkswagen DSG Gearboxes Reported in Europe
The culprit is VW’s latest twin-clutch setup, the seven-speed DSG7, which reportedly makes the ‘strange noises’ when shifting from 4th to 3rd, 3rd to 2nd and 2nd to 1st, inside the car. However, outside, a different sound is audible, a metallic and repetitive sound which is made when the car goes over speed-bumps. Whatever it is, it sounds serious, especially since owners first began to hear it “a few weeks after delivery” (of the car) - nothing should wear out that quickly.
Also, since the problem in China was never really solved, as they just increased the warranty coverage to 10 years, it will be interesting to see how VW handle this problem in a market very close to home - France. Furthermore, the angry group of French VW owners claim that Seat, Skoda and Audi drivers are also reporting the same problems, so If this report turns out to be accurate, it will spark further outrage and may dent VW’s famed ‘bulletproof’ reliability record.
Update: A further 91,000 DSG-equipped Volkswagen cars were recalled in Japan.
comments written so far
Well, this summer he worked at a summer camp and saved up for this school year (going back to school for his MBA) and on the way home from Michigan to Tennessee, in the middle of now where, Michigan? his GTI experienced the ?flash of death? we have seen in the news. You can imagine the challenge and nightmare of getting his car (and himself) back down to Tennessee just barely in time to start classes? not even time to get moved into his apartment, get his books, etc?
One week later (someone loaned him a truck to get around in) Village VW in Chattanooga replaced the computer that governs the DSG to the tune of $2,480+! There went all his savings! :O One expects to make some repairs from time to time? but when he (and we, his parents) found out that the 2007-2009 models were being fixed/recalled by VWofA but not this first year that this system was installed in the GTI? well? that just doesn?t sit right!! How could they leave out the very first year that this problem existed (2006) in their help for people who are having this total loss of power problem?!!
So? we now have someone who was a complete VW GTI ?evangelist? who told everyone how wonderful his car was? now so unhappy with the VWofA for not making good on ALL the years that have this problem? His thoughts on this are: If they won?t help with this? what next? He now does not trust his GTI, is planning on selling it, and is telling everyone he knows about how VW has NOT stood behind him. He has a lot of friends on fb as well, and believe me, they were following his ?nightmare saga? all the way from Michigan?. to Tennessee! They know?
What else can be done? Any suggestions?
Signed, A Concerned Family Member
Is the DSG generation your son is having problem with, the 6 speed transmission named DSG-6, right ?
Due to the specific problems of your son's car, Volkswagen has increased its warranty policy up to 10 years on DSG transmission for the USA market. (this link to a copy of the official letter from VW to its USA clients https://dl.dropbox.com/u/84761752/VW-DSG-recall-warranty-extension.pdf).
Your son can know more about who we are here (link for english readers on at the top) https://www.facebook.com/pages/SOS-CLIENTS-VW/184071751667510?sk=info
They told me that the DSG ECU was BURNED !!!
i am waiting for replacement ECU next month !!!
Evangelos Paschalis Athens Greece
I am owner of 2011 VW Touran TDI DSG7 ... details on my troubles can be read on http://touran.me ...
In short, the same problem as described in the article. I am close to filing a lawsuit against VW Denmark, as this is not what I bought, and they are refusing to acknowledge the problem with this gearbox.
Hope uk gets same cover
I have an Audi A3 automatic August 2008. Only done 28000 miles . Strange persistent low whining noise appeared a few weeks ago . Took it to Audi dealership in Edinburgh where I bought it . Have been told it is gearbox but they ar not exactly sure what th problem is, I took it back within warranty as when put in reverse car wouldn't move. It was intermittent and Audi couldn't find fault .Neither could my husband and was pretty much told I was not putting stick in to correct position . What do I know just a mere woman !!!! Audi put in new DGS7 gearbox without consulting me and it was only when I picked it up they told me they had replaced the 6 gear with the new one.Dudn't pay extra but am worried may have to shell out now. Am in negotiations with Audi but nothing concrete offered yet . Think I should have repair ( but not too keen on that unless given a decent warranty ) or have new box put in .
It's true that it's not only Europe that is concerned by the DSG7 malfunction.
We have testimonies from South-Africa, Tunisia, Morocco, Egypt, Lebanon and Turkey.
In Asia, lately, VW's Chinese clients are being better treated since the got a 10 year warranty on DSG7.
Local Agent diagnosed and found a faulty MECHANTRONIC PART faulty.Whatever that means!!!Replacing this part may take 2 to 3 weeks!!!Involving insurance adjustors and flying part from Germany to Malaysia!! Was told the cost could be as high as RM7000.00 if not covered by Insurance.Anyone out there having similar problems?
What a letdown...!!!
Looks like I have to reconsider my options
Legal battles are long drawn and tiring. Wish skoda leaves the country. Given a chance to go back i would any day choose a Honda/Toyota
This is just in time for our Golf TDI 2.0 that has started to show symptoms of; metallic rattling noise when at idle in 1st or Reverse, dropping out of gear then suddenly re-engaging with a loud "clunk" (Reverse, 1st to 3rd), dropping out of gear after hanging on too long when changing down or up, then re-engaging with a loud "clunk", shuddering on take-off in 1st or Reverse and then these symptoms suddenly disappear for short period!
Not a good show for a car that has just covered 77,000km with 70,000 of those a real joy. The first 7,000km was spent proving to VW Service that there was a major problem with the turbo. It turns out that a bolt was missing in the waste-gate!
Now this root cause is not the gearbox per se. Rather, it's premature wear of shims in the twin clutch assembly that allow excessive movement of the clutch plates, hence the jerky behavior. So the kit comprises two clutch plates, new shims etc. It'll take two days also. To claim a warranty repair, the car needs to be serviced by an authorised service centre and if it's travelled more than 60,000km, then the 60,000km DSG service should have been completed also.
For those people who have a badly misbehaving DSG, be very careful and drive gently, preferably using manual mode. If you plant 320NM down the drive-train and a clutch lets go without engaging the next gear, there's no telling what gear will be selected and what might break...
In March 2012, VW agreed to recall around 500,000 cars in China, Japan and Singapore due to DSG problems. However, this only came after China's consumer watchdog threatened to force VW to do so.
Meanwhile, VW have just announced (5 June 2013) that the problems experienced by owners in Asia were due to problems with DGS gearboxes manufactured locally in China.
But owners in Australia have also been reporting similar problems, yet VW have refused to recall those vehicles on the basis that their gearboxes are made in Germany. Instead VW have extended warranty cover for owners in Australia to 10 years.
In the USA consumers have also managed to persuade VW to extend warranty cover to 10 years due to ongoing DGS troubles there.
Yet VW are completely ignoring similar problems experienced by owners throughout Europe. In the UK they have responded to the situation by simply issuing the statement that ?there is no indication that the faults identified in China will affect its models in the UK.?
So what about the problems in Australia and throughout Europe and the UK? Vehicles sold in Australia use the same gearboxes as in Europe, yet there isn?t a sign of VW even offering to extend the warranty in Europe, never mind issue a recall.
It really does look as though VW are conning the European public over this issue. Isn?t it about time the European and UK consumer watchdogs put the same pressure on VW throughout Europe to recall these blasted things as a matter of safety at least?
The whole affair is an utter disgrace which is clearly costing VW and other manufacturers using similar technology a great deal in terms of money and reputation. The sooner they realise that the short-term reliability of these dual-clutch gearboxes is simply unacceptable, the better.
And this despite the fact that VW had said earlier today that the gearboxes used in Australia were from the same manufacturing plant in Germany that supplies gearboxes for VW's European cars, and which are therefore not affected.
So if VW are wrong, then clearly all owners' vehicles are likely to be affected.
It seems that the Australian consumer watchdog is putting pressure on VW whilst awaiting the coroner's report about an Australian woman who was killed when her Golf was hit by a truck. One certainly hopes this is not found to have been the result of a DSG failure, but if it is, it will be utterly horrific that VW should wait for something like that to happen before recalling these dreadful transmissions.
Anyone else had similar issues?
Germany do you understand English From Malaysia
And on YouTube: http://www.youtube.com/watch?v=FXEVuXLwMcs&feature=share&list=UUKcC11ircL-HI7TieCr9XQg
1st time they told me that peoblem is solved by tuning the clutches. Sounds didn't disapear and I went there second time and then they upgraded software and said that problem is resolved but it was not so I went for a 3rd time. 3rd time car was at dealership for 10 days and then they told me to pick it up. They told me that they chaged oil and that everything is perfect. When I took over the car the noises was still there and I called them. Their answer is that factory (Seat) told them that everything is done and that nothing else is to be done because cahngeing of gearbox would not solve the noises!!!. After that I sent angry e-mail to dealership and they deliver to me answer from Seat, I qoute: "DSG gearbox have specific sound and it is normal. We are adviseing to get identical car and run test drive with both cars to see is the sound in car (my car) normal." I am waiting now for dealership to get the same car as mine. Nevertheless I sent an e-mail again accepting the paralel test drive but emphasizeing nthat noises are getting worse and that in the case of damage on the car and damage to me I will hold them liable.
The worst thing is that car is practicaly new, it looks great but when I drive down the street everybody is turning arround because car is making noises like it is falling apart.
My wife had to proceed with getting the DSG mechatronic fault repaired and it cost her ?3k + vat (ouch....extremely expensive) as she needed use of the car which took circa 2week. We are contemplating of writing a complaint letter to VW requesting they make, as a minimum a goodwill gesture or contribution considering the history of mechanical faults experienced by other owners whom had similar issues. KS
I have a 2011 Polo GTI and have had it for 6 months.
To date, I have had the engine replaced, the DSG clutch replaced, The DSG gearbox replaced -
After all this, it still is massively jerking in to gear, causing juddering, sudden loss of power, the dreadful 'metallic' sound over bumps.
This was purchased from a VW dealership and Granted all under warranty, But for a 2 year old car that I have had for 6 months is just unacceptable.
Not a happy customer!!!