Mercedes-Benz UK Rates Highest Ever in JD Power Dealer Satisfaction Survey
After 13,511 interviews with car owners of 27 different automotive brands, Mercedes-Benz Retailers have been awarded fourth spot in the annual JD Power Dealer Satisfaction Survey with What Car? Magazine.
Based on a predetermined set of questions judging a wide array of criteria - from value for money and the overall behavior of staff to the efficiency of the booking process, the quality experienced inside the facilities and of the work being done – it is apparently the most detailed survey of its kind.
“My team here at Mercedes-Benz UK and the whole Retailer Network are proud of these results and the progress they show in meeting the needs of our customers. We’ll continue to work hard to maintain - and build on - this result with the aim of achieving an even higher score next year.” said Sally Jones, Director, Customer Services, Mercedes-Benz Cars UK.
Using the innovative “My Service” system, Mercedes-Benz clients in the UK can now quickly and efficiently book their vehicle at three-pointed star retailer. More information about the new system can be found at its dedicated website.
❐ Check out the Mercedes-Benz Dealer Satisfaction Survey photo gallery